Refund Policy

This Refund Policy explains how refund requests are handled for paid access to Captn. It is intended to be read together with our Terms of Service and Privacy Policy.

Nothing in this policy limits any mandatory consumer rights that apply where you live. If applicable law gives you a non-waivable cancellation, withdrawal, or refund right, that right will apply.

1. Paid Subscriptions

• Paid plans are digital subscription services billed in advance for the billing period shown at checkout.
• Subscriptions renew automatically until canceled through the billing portal, the checkout provider's subscription management flow, or support where available.
• Canceling a subscription stops future renewals. Unless required by law or approved under this policy, cancellation does not create a prorated refund for the current billing period.

2. General Refund Position

• Because Captn provides immediate access to digital processing, transcription, editing, preview, export, and usage limits, payments are generally non-refundable once paid features have been made available or used.
• Unused monthly minutes, upload allowance, video downloads, project retention, or other plan limits do not roll over and are not redeemable for cash or credit.
• We may approve a full or partial refund case by case when the request is fair, supportable, and consistent with processor rules and applicable law.

3. Requests We Will Usually Consider

• Duplicate charges, billing mistakes, or checkout errors.
• A first paid subscription charge requested within 14 days where the account has not substantially used paid processing or export features.
• A material technical issue that prevents access to the paid features as described, after you give us a reasonable chance to investigate or fix it.
• Cases where mandatory consumer-protection law requires a refund, withdrawal right, or other remedy.

4. Requests We Usually Decline

• Renewal charges where the subscription was not canceled before renewal, except where required by law or approved as a billing-error case.
• Requests based only on unused quota, a change of mind after substantial use, abandoned projects, or no longer needing the Service.
• Output-quality preferences after transcription, editing, preview, or export features worked as designed and the output was available for review.
• Issues caused by unsupported files, unlawful content, account misuse, attempts to bypass limits, or violations of our Terms.
• Fraud, refund abuse, chargeback abuse, or other manipulative behavior.

5. Payment Processors and Merchant of Record

• Payments may be handled by a third-party payment processor or Merchant of Record. That provider may process payment details, taxes, receipts, subscription management, refunds, and payment support under its own buyer terms.
• If the checkout page identifies a Merchant of Record or online reseller, that provider is responsible for charging you for the order and may handle payment-related support, taxes, returns, and refunds for that transaction.
• If another checkout provider is shown at checkout, use the support or billing links in that provider's receipt or customer portal, and contact us if product context is needed to review the request.

6. How to Request a Refund

• Email support@captn.cc from your account email, or use the refund/support link in your payment receipt.
• Include your account email, transaction ID or receipt, charge date, refund reason, and any details needed to reproduce a technical issue.
• Refund requests should be submitted within 14 days of the charge you want reviewed, unless a longer mandatory legal period applies.

7. Refund Processing

• Approved refunds are normally returned to the original payment method where possible.
• Processor, card network, bank, and wallet timelines control when funds appear after a refund is approved.
• When a refund is issued, paid access, unused paid limits, exports, or subscription benefits may be removed or reduced.

8. Chargebacks and Disputes

Please contact support or the checkout provider before opening a chargeback or payment dispute. If a chargeback or reversal is opened, account access may be limited while the transaction is reviewed.

9. Changes to This Policy

We may update this Refund Policy from time to time. The version in effect at the time of the transaction will apply unless a later version gives you additional rights or applicable law requires otherwise.